Franchised authorities are also responsible for specifying franchise services and, as counterparties to franchise agreements, are closely involved in managing franchisees` performance. Although the Secretary of State for Transport is the franchise authority for England and Wales, its role as counterpart to the upcoming franchise agreement on Wales and the Borders has been left to the Welsh Government. The government supports Network Rail, owner of the national rail network. It also provides for a £30 billion credit facility, in line with the powers conferred by section 6 of the Railways Act 2005 and a facility agreement of July 2014. An agreement by which the train operator undertakes to become a party to the agreement for the award and processing of claims and for the purposes of Annex 6 of the agreement on the allocation and processing of complaints. Under RaMs Rule 32 or ra93, a freight shipper that has entered into access agreements directly with Network Rail may apply to the ORR regarding the amount or structure of railway infrastructure charges to be paid by it. Installation licences also provide for the obligation for facility owners not to discriminate and carriers may also benefit in this regard from extended appeal rights to RAMs or RA93. The prices charged by carriers could also be the subject of an appeal under competition law. Passenger train and station operators must put in place an appeal procedure approved by the ORR. We have published complaint handling guidelines for licensees, which applicants should contact for further advice. For more information, please contact CHP@orr.gov.uk. .